# Evident User Documentation Hub

**Updated**: March 30, 2026 | **Version**: 1.0

Welcome to Evident's comprehensive documentation. Below is a guide to help you find exactly what you need.

---

## 🚀 Quick Navigation by Task

### "I'm brand new to Evident"
**Start here**: [Getting Started Onboarding Guide](GETTING_STARTED_ONBOARDING.md)
- 5-minute account setup
- Dashboard tour
- First case walkthrough
- Tier selection guide

### "I need to upload evidence and run analysis"
**Start here**: [User Handbook](USER_HANDBOOK.md)
- Full features overview
- Step-by-step case creation
- Evidence upload walkthrough
- Pipeline explanation
- Export workflows
- Team collaboration guide

### "I want to use Lumen AI analysis tools"
**Start here**: [Lumen AI Quick-Start Guide](LUMEN_AI_QUICK_START.md)
- 6 AI analysis tools explained
- Step-by-step tool usage
- Real example outputs
- Common questions
- Pro tips for common workflows

### "I need to understand tier differences"
**Start here**: [Tier Feature Guide](TIER_USER_GUIDE.md)
- Comprehensive tier comparison
- What each tier unlocks (Lumen tools, team members, storage, payments)
- Real-world workflow examples
- ROI calculations
- Decision tree for tier selection

### "I'm upgrading to a higher tier"
**Instructions**: 
1. Read [Tier Feature Guide](TIER_USER_GUIDE.md) — see what you'll unlock
2. Follow [Getting Started Onboarding](GETTING_STARTED_ONBOARDING.md) — "For Premium/Enterprise Users" section
3. Contact support if you have questions

### "I'm administrator for my team/firm"
**Start here**: [Administrator Guide](ADMINISTRATOR_GUIDE.md)
- User & role management
- Workspace configuration
- API setup
- Integration guides (Clio, MyCase, etc.)
- Audit logs & compliance

---

## 📚 Complete Documentation Map

### Getting Started (New Users)

| Document | Purpose | Read Time | For Whom |
|----------|---------|-----------|----------|
| [Getting Started Onboarding](GETTING_STARTED_ONBOARDING.md) | Account setup, first case, feature overview | 10–20 min | Demos & new users |
| [Tier Feature Guide](TIER_USER_GUIDE.md) | Understand tier differences, choose right plan | 15 min | Users considering upgrade |

### Core Usage (All Users)

| Document | Purpose | Read Time | For Whom |
|----------|---------|-----------|----------|
| [User Handbook](USER_HANDBOOK.md) | Comprehensive feature guide, workflows, FAQs | 30–45 min | Regular users |
| [Lumen AI Quick-Start](LUMEN_AI_QUICK_START.md) | AI analysis tools guide, examples, Q&A | 20–30 min | Users with Professional+ |

### Advanced (Paid Users)

| Document | Purpose | Read Time | For Whom |
|----------|---------|-----------|----------|
| [Administrator Guide](ADMINISTRATOR_GUIDE.md) | Team management, workspace config, API | 30–45 min | Admins, team leads |
| [API Documentation](api/README.md) | Developer reference, REST endpoints, webhooks | Variable | Premium+ developers |
| [Integration Guides](integrations/) | Clio, MyCase, Zapier, etc. setup | 15–30 min | Premium+ teams |

### Technical & Compliance

| Document | Purpose | For Whom |
|----------|---------|----------|
| [Security & Privacy](../SECURITY.md) | Data protection, encryption, compliance | Admins, security leads |
| [Tier Comparison Matrix](TIER_COMPARISON_MATRIX.md) | Quick reference table of all features | Anyone |

---

## 🎯 Guides by User Type

### Solo Attorney (1 person)

**Recommended Tier**: Starter ($29/mo) or Professional ($79/mo)

**Read These Docs**:
1. [Getting Started Onboarding](GETTING_STARTED_ONBOARDING.md) — 10 min
2. [User Handbook](USER_HANDBOOK.md) — 30 min
3. [Lumen AI Quick-Start](LUMEN_AI_QUICK_START.md) — 15 min (if Professional)

**Key Features for You**:
- ✓ 25–100 GB storage (handles years of cases)
- ✓ Pipeline + full evidence processing
- ✓ Evidence Summary (Starter)
- ✓ All 6 Lumen tools (Professional+)
- ✓ PDF/OPT/DAT export

**Setup Time**: 15 minutes

---

### Small Firm (3–10 Attorneys)

**Recommended Tier**: Professional ($79/mo) or Premium ($199/mo)

**Read These Docs**:
1. [Getting Started Onboarding](GETTING_STARTED_ONBOARDING.md) — "For Professional Users" section
2. [User Handbook](USER_HANDBOOK.md) — Full guide
3. [Lumen AI Quick-Start](LUMEN_AI_QUICK_START.md) — Detailed workflow examples
4. [Administrator Guide](ADMINISTRATOR_GUIDE.md) — Team setup + workspace config

**Key Features for You**:
- ✓ 100–500 GB storage
- ✓ 5–25 team members
- ✓ All 6 Lumen AI tools
- ✓ Timeline builder
- ✓ Clio integration (Professional: read-only; Premium: 2-way)

**Setup Time**: 30–45 minutes

---

### Large Organization (15+ Attorneys)

**Recommended Tier**: Premium ($199/mo) or Enterprise (custom)

**Read These Docs**:
1. [Getting Started Onboarding](GETTING_STARTED_ONBOARDING.md) — "For Premium/Enterprise Users" section
2. [Administrator Guide](ADMINISTRATOR_GUIDE.md) — Full team + workspace setup
3. [API Documentation](api/README.md) — Custom integrations
4. [Integration Guides](integrations/) — Clio/MyCase/Zapier setup
5. [Lumen AI Quick-Start](LUMEN_AI_QUICK_START.md) — Batch analysis workflows

**Key Features for You**:
- ✓ 500 GB–unlimited storage
- ✓ 25–unlimited team members
- ✓ All 6 Lumen tools (Premium) + private AI (Enterprise)
- ✓ Full REST API
- ✓ Bidirectional Clio sync (Premium+)
- ✓ Batch analysis (Premium+)

**Setup Time**: 1–2 hours

---

## 🤖 Lumen AI — The Smart Assistant

**Q**: "What can Lumen AI do?"

**A**: 6 intelligent analysis tools:

| Tool | What It Does | Best For | Requires |
|------|-------------|----------|----------|
| **Evidence Summary** | 200-word overview of any file | Quick understanding | All tiers |
| **Contradiction Analysis** | Find inconsistencies across files | Pre-deposition prep | Professional+ |
| **Timeline Reconstruction** | Auto-build event timeline | Visual narrative | Professional+ |
| **Legal Tagging** | Map evidence to legal standards | Admissibility check | Professional+ |
| **Full Analysis Report** | Comprehensive 3–5 page analysis | Client meetings | Professional+ |
| **Burden of Proof** | Evaluate case strength (0–100%) | Settlement decisions | Professional+ |

**How to Use**: [Lumen AI Quick-Start Guide](LUMEN_AI_QUICK_START.md)

---

## ❓ Common Questions

### Q: How do I choose my tier?

**A**: 
1. Read [Tier Feature Guide](TIER_USER_GUIDE.md) — has decision tree
2. Match your needs to tier features
3. Most users start at Starter or Professional

**Quick guide**:
- Solo attorney: **Starter** (good)
- Solo attorney wanting AI: **Professional** (recommended)
- Small firm (3–5 people): **Professional** (excellent)
- Growing firm (5–15 people): **Premium** (all automation)
- Large firm / enterprise: **Enterprise** (unlimited)

---

### Q: What if I need help?

**A**: Resources in order:

1. **Documentation**: Search here first (this hub)
2. **Search**: Ctrl+F to find answers in guides
3. **Video tutorials**: [evident.icu/learn](https://evident.icu/learn)
4. **Chat**: Dashboard [?] icon (hours depend on tier)
5. **Email**: [support@evident.icu](mailto:support@evident.icu)

---

### Q: Can I switch tiers anytime?

**A**: Yes!

- ✓ Upgrade immediately (billing pro-rated)
- ✓ Downgrade at any time (refund pro-rated)
- ✓ No lock-in contracts
- ✓ Cancel anytime

**How**: Settings → Billing → [View Plans] → Click tier → [Upgrade/Downgrade]

---

### Q: What happens if I downgrade?

**A**: Graceful degradation:

- If downgrading from Professional → Starter:
  - All 6 Lumen tools → Only Summary available
  - Existing analyses still accessible (read-only)
  - Your data stays safe (won't be deleted)
  - Transition happens at next billing cycle

---

### Q: Is my data secure?

**A**: Yes. Security features by tier:

| | Demo/Starter | Professional | Premium | Enterprise |
|---|---|---|---|---|
| HTTPS encryption | ✓ | ✓ | ✓ | ✓ |
| Data encrypted at rest | ✓ | ✓ | ✓ | ✓ |
| Access logs available | ✓ | ✓ | ✓ | ✓ |
| 2-factor auth | ✓ | ✓ | ✓ | ✓ |
| SOC 2 Type II compliance | — | — | ✓ | ✓ |
| HIPAA ready | — | — | — | ✓ |
| Air-gapped deployment | — | — | — | ✓ |

**More info**: [Security & Privacy](../SECURITY.md)

---

## 📖 Documentation Structure

```
docs/
├── DOCUMENTATION_HUB.md (← You are here)
│
├── [GETTING STARTED]
├── GETTING_STARTED_ONBOARDING.md
├── USER_HANDBOOK.md
├── TIER_USER_GUIDE.md
├── LUMEN_AI_QUICK_START.md
│
├── [ADMINISTRATION]
├── ADMINISTRATOR_GUIDE.md
├── TIER_COMPARISON_MATRIX.md
│
├── [INTEGRATIONS]
├── integrations/
│   ├── CLIO_SETUP.md
│   ├── MYCASE_SETUP.md
│   └── ZAPIER_SETUP.md
│
├── [API]
├── api/
│   ├── README.md
│   ├── authentication.md
│   ├── endpoints.md
│   └── webhooks.md
│
└── [COMPLIANCE]
    ├── SECURITY.md
    ├── PRIVACY.md
    └── COMPLIANCE.md
```

---

## 🎓 Learning Paths

### Path 1: "I want to get productive fast" (30 min)

1. [Getting Started Onboarding](GETTING_STARTED_ONBOARDING.md) — 10 min
2. [User Handbook](USER_HANDBOOK.md) — Key sections only (20 min)
3. Start using Evident

### Path 2: "I want to master all features" (2+ hours)

1. [Getting Started Onboarding](GETTING_STARTED_ONBOARDING.md) — Full read (10 min)
2. [User Handbook](USER_HANDBOOK.md) — Every section (45 min)
3. [Lumen AI Quick-Start](LUMEN_AI_QUICK_START.md) — Full read (30 min)
4. [Tier Feature Guide](TIER_USER_GUIDE.md) — Understand tiers (20 min)
5. Video tutorials ([evident.icu/learn](https://evident.icu/learn)) — 15–30 min
6. Practice: Create 3 test cases, run all 6 Lumen tools (30 min)

### Path 3: "I'm setting up Evident for my team" (2–4 hours)

1. [Getting Started Onboarding](GETTING_STARTED_ONBOARDING.md) — "For Premium/Enterprise Users" (20 min)
2. [Administrator Guide](ADMINISTRATOR_GUIDE.md) — Full read (45 min)
3. [Tier Feature Guide](TIER_USER_GUIDE.md) — Understand team needs (20 min)
4. [API Documentation](api/README.md) — If integrating (30–60 min)
5. [Integration Guides](integrations/) — Clio/MyCase setup (30–60 min)
6. Set up: Team, roles, workspace, integrations (30 min–1 hour)

---

## 📞 Support by Tier

| Tier | Email Response | Chat | Hours |
|------|---|---|---|
| 🆓 Demo | 5 business days | N/A | N/A |
| 💰 Starter | 3–5 business days | N/A | N/A |
| 📊 Professional | 24 hours | Email only | M–F |
| 🎯 Premium | 4 hours | Live chat | M–F, 9–5 EST |
| 🏢 Enterprise | **1 hour SLA** | **24/7 phone** | 24/7 |

**Contact**: [support@evident.icu](mailto:support@evident.icu)

---

## 🗺️ Where to Find Things

| Need | Go To |
|------|-------|
| How to upload evidence | [User Handbook](USER_HANDBOOK.md#uploading-evidence) |
| How to use Lumen AI | [Lumen AI Quick-Start](LUMEN_AI_QUICK_START.md) |
| Tier comparison | [Tier Feature Guide](TIER_USER_GUIDE.md) |
| API reference | [API Documentation](api/README.md) |
| Clio integration | [Clio Setup Guide](integrations/CLIO_SETUP.md) |
| Team setup | [Administrator Guide](ADMINISTRATOR_GUIDE.md) |
| Security details | [Security & Privacy](../SECURITY.md) |
| Video tutorials | [evident.icu/learn](https://evident.icu/learn) |
| Report an issue | Settings → Report Issue |
| Feature request | [support@evident.icu](mailto:support@evident.icu) |

---

## ✨ What's New

**March 30, 2026**:
- ✅ Lumen AI documentation hub created
- ✅ Tier-specific feature guides added
- ✅ Onboarding guide enhanced
- ✅ Quick-start paths documented
- ✅ Dashboard CSS styling complete (all 6 Lumen tools now visible)
- ✅ 36 production database indexes deployed

**Upcoming** (April 2026):
- Video tutorials for each Lumen AI tool
- White-label documentation (Enterprise)
- Community forum launch

---

## 📝 Documentation Status

✅ **Complete & Active**:
- Getting Started Onboarding
- User Handbook
- Tier Feature Guide
- Lumen AI Quick-Start
- Administrator Guide

⚠️ **In Draft** (Internal Use Only):
- Advanced API guides
- Custom integration examples

---

**Questions about this documentation?**

Email [support@evident.icu](mailto:support@evident.icu) with subject: "Docs feedback"

**Last Updated**: March 30, 2026